Order Process & Customization
We want you to feel completely confident in your purchase. While we currently don’t have a physical showroom, we provide detailed high-resolution photos and short videos of all materials, including wood, fabrics, and finishes, as well as the production process. This allows you to verify the authenticity and durability of the materials before confirming your order.
Yes. We follow the same design you approved, fabric, material, and finish. We also share progress updates so you stay confident throughout the making.
Custom work usually takes 15 to 25 working days, depending on the design. Heavily carved or imported fabric items may take a little extra time.
Yes, small changes like fabric or color can be updated within 24 hours. Major changes after production begins may add extra days or cost.
No. We offer a free home visit for measurements on all customized orders to make sure everything fits perfectly in your space.
Delivery Time Shipping
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Payment Method & Security
Customized orders require a 40% advance, and the remaining amount is paid at delivery.
Absolutely. For large or custom orders, we follow a phased payment system. Payments are tied to key milestones: design approval, material procurement, and final finishing. This way, you remain in control of your money, and we maintain full transparency throughout the production.
Partially yes. The final 60% is paid on delivery after you inspect the product packaging.
Your advance is fully secure. Before requesting the next payment, we provide proof of work, including photos or short videos of the progress. You can see the work being done exactly as promised, ensuring your investment is safe at every stage.
Yes. Every order comes with a formal digital invoice or contract. It includes product specifications, material details, agreed price, production timeline, and payment milestones. This document acts as a binding assurance, so you know exactly what to expect, and there are no surprises along the way. We’ll share with you on email or whatsApp.
Warranty, Damages & After-Sales Support
If anything arrives damaged due to delivery, we replace or repair it free of cost. You just have to inform us within 24 hours.
Yes. All wood and structure-related issues have warranty depending on product type. We guide you clearly before order confirmation.
We offer free tightening and fixing within a reasonable time after delivery. Customer satisfaction matters to us. You just have to inform us within 24 hours.
Yes. Whether it’s polishing, fixing, tightening, or small adjustments, our team is always available in a limited warranty time period which is provided in the invoice in the column of terms and conditions.
Our team takes post-delivery issues very seriously. You need to report any problem within 48 hours of delivery. Once reported, we assess the issue and provide a solution replacement, repair, or adjustment, usually within 5 to 7 working days. A dedicated support executive from our team will handle your case personally, keeping you updated at every step until it is fully resolved.
Returns, Cancellations & Terms
You can return a product within 7 days from the date of delivery. Our team will pick up the product from your doorstep for a small return fee, so you don’t have to worry about shipping it back to our workshop. Refunds are processed within 7 to 10 days after we receive the item. Please ensure the product is unused and in its original condition.
Yes, exchanges are possible for most products. You can choose a different size, color, or model depending on availability. Our team will collect the product from your doorstep for a return fee. Refunds or exchanges are processed within 7 to 10 days.
You can cancel your order within 24 to 48 hours of placing it, as long as the order has not been shipped. Once the order is dispatched, cancellation is no longer possible. In that case, you can initiate the return process after delivery.
We recommend using our doorstep collection service for returns. If the product is damaged before being shipped back to our workshop, our team will not pick it up, and a refund will not be provided. Otherwise, if shipped properly and lost during transit, contact us immediately so we can investigate and guide you.
Yes, refunds are possible for cash-on-delivery orders. Our team will collect the returned product from your doorstep for a small return fee. Refunds are processed within 7 to 10 days after we receive the item. If the product is damaged before pickup, the refund will not be provided.